TO OUR AMAZING PATIENTS AND FRIENDS— March 23, 2020
The CDC recommends that all routine eye care be deferred for a few weeks in order to slow the transmission of COVID-19 through our community.
WHAT DOES THIS MEAN?
Joslin Eye Center will remain open with limited staff.
We remain available for our patients with chronic ocular diseases and to triage all urgent and emergent eye issues during this challenging time.
Our doctors will continue to see patients with previously scheduled appointments for chronic ocular diseases and are also available for urgent needs for established patients. This includes eye infections and injuries, sudden vision changes, loss of vision and other urgent issues. This is an effort to keep patients out of Emergency Rooms in order to free up resources for acute COVID-19 patients.
There will be staff members available to answer your questions, place contact lens orders and process medication refills. We will arrange safe practices to dispense glasses and contact lenses that are ready for delivery to each patient.
We are taking the recommended precautions to ensure the health and safety of our patients, community and staff and have therefore implemented a now fairly standard protocol prior to entry into our facility:
1. Have you or a family member been out of the country in the last month?
2. Have you or a family member had contact with anyone diagnosed with COVID-19?
3. Have you traveled farther than 50 miles from your home in the last month?
4. Have you or a family member had any flu like symptoms in the last 2 weeks?
5. Do you or a family member have a fever?
If you answer “YES” to any of the above questions, please call (865) 577-2002, we will be happy to set up a telecommunications call for you to directly speak with a doctor in our office.
If you answer “NO” to all of the above questions, a doctor will be available to render treatment in our office.
As always, we are here for YOU, if you need us. If you have any questions about your specific situation, please feel free to call us at any time.
We want to personally thank you all for your understanding, help and support of our small business during this time. YOU mean the world to us…..
